Very rude for being an animal clinic. I am a former client of this office, my dog had an emergency last night where he needed to be seen. The owner was cold and uncaring, told me we were no longer in the computer and showed no empathy or care. I was appalled. Please check your other local vets before choosing a place that would turn you away during emergency.
Since I have no professional experience with Hilltop, my critique is based solely on my first impression. I was not.
The front desk phone operator. I think may be a bit too stressed or just flat out an a-hole. I can think of no other word. I called in tears yesterday, my cats front tooth was knocked out halfway. I knew they weren't open but hoped they would call me back as soon as they got in. I tried calling them today multiple times, when he picked up, was brisk. I understood he was busy, tried to explain my situation. He said "Because you never responded to our correspondence you are no longer a patient here, we have no appointments." Then hung up on me. I have moved twice in the last year. The past residence in between, does not always give me my mail, and we left there as fast as we could manage because after moving there, they said no cats allowed. I never received said correspondence. However, as I was hung up on, this was never able to be told. Also, I tried calling back after, who would they recommend, that is all I wanted, as I trust HER opinion, and was picked up, then hung up on. So, 1 star, it may not do anything, I don't care. She deserves business, he is awful.
When she got our own clinic, I took my cat and advised others to take their pets there. She always was equal parts caring, frank and gentle. For her, I would give 5 stars.
Vet is phenomenal. When my sisters 17 year old cat was dying, she came to our house. She was gentle with him, and checked every possibility with the tumor on his face. She was patient when my cat tried to attack her in response to her prodding the sick old cat's tumor. Told us he may not wake up if put down, his tumor might be large enough to be inoperable anyway.
Dr Nygard is the best bet I've ever had. She's awesome
Almost begrudgingly she took my information and arranged an appointment. Whether she was having a bad day, was involved in a case or was engaged in important paperwork would be a guess.
Suffice to say there was no welcoming posture or interest. I did make an appointment. Upon my leaving I asked "and you are" as she never introduced herself.
A simple smile would have been appreciated, they cost nothing and speak volumes.
The office was empty. A woman was sitting at reception desk doing some paperwork. I waited several minutes for a response. Finally I introduced myself and explained my reason for stopping in.
First impressions are lasting. For most of us our animals are family members.I've given this encounter much thought. I decided to read the many mixed reviews of others. While the level of care is important it's also important to be comfortable with someone who will be tasked with the responsibility of that care. My initial experience should have been welcoming and/or encouraging.
Love this clinic, the doctor is caring and the staff are knowledgible and professional. Good choice for my pets.
"I'm the Vet!"... I thanked her and left.
Sadly, on that day Dr. Nyger was neither.
We're bringing a new puppy home in two weeks. I wanted to meet the Vet and fill out necessary paperwork prior to first visit.
Hilltop Animal Clinic is a US Veterinary Care based in Leicester, Massachusetts. Hilltop Animal Clinic is located at 1485 Main St, Leicester, MA 01524, USA.
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